- Assertiveness & control of emotions - Assertiveness & control of emotions / stress management - Know your deepest motivations and obstacles - Understand and manage your emotions
- Collaboration and relational management - Collaborative logic and relational management - Ability to decipher non-verbal language - Ability to convey meaning, to be a pedagogue - Ability to engage in dialogue and share an analysis - Ability to argue in adversarial debate - Ability to challenge, formulate convictions and sound the alarm
- Communication, conviction - Communication & conviction in finance - Listening & discernment - Value-added analytical skills, ability to synthesize - Complex environments - Weak signals and meaning, in a context of infobesity - Ability to reconcile conflicting interests and manage dilemmas - Stepping back and crisis situations - Strategic thinking
- Change management - Change management in finance
- Internal control - Know and implement internal control policies and the associated control system. Know how to carry out an internal control operation. Fundamental processes and concepts of internal control (COSO, segregation of duties, delegation, etc.).
- Operational flows and processes -
- Cost and performance control - Know how to calculate variances, perform fixed/variable analysis and calculate breakeven points - Know and know how to use cost and performance control levers
Mastering a complex environment
Target audience
- Financial managers
- Finance, consolidation and accounting managers
2 day
Controlling support functions training
Prerequisites
No prior knowledge required
Objectives
◗ Evaluate the issues managed by the main support functions
◗ Implement performance management tools in cross-functional areas under their responsibility
◗ Evolve within a broader function to interact with other corporate functions, as a true Business Partner
Training program
◗ Understanding the challenges of managing support functions
- Strategic role of support functions in overall performance
- Specific objectives of HR, IT, legal, logistics functions, etc.
- Measurement challenges: internal services, deadlines, quality, satisfaction
✔ UNDERSTANDING | Illustration: impact map of support functions on the value chain
chain
✔ EVALUATE | Quiz: in your opinion... How do you qualify the performance of a
function?
◗ Choosing the right performance indicators
- Typology of indicators: volume, quality, cost, lead time, satisfaction
- Specific KPIs by function: HR, IT, legal, etc.
- Arbitration between means and results: examples of dashboards
✔ UNDERSTANDING | Inventory: panorama of KPIs by support function
✔ APPLY | Case study: creating a dashboard for an HR or IT department
✔ EVALUATE | Quiz: in your opinion... Can we pilot without qualitative indicators?
◗ Allocate costs appropriately
- Allocation methods: internal rebilling, distribution keys, ABC
- Negotiating budgets with operational staff
- Budget monitoring and management of indirect costs
✔ UNDERSTAND | Case study: comparing rebilling and indirect keys
✔ APPLY | Case study: build an allocation model for a legal or IT function
IT function
✔ EVALUATE | Quiz: in your opinion... Does standard rebilling promote
accountability?
◗ Strengthen management dialogue with support functions
- The controller's stance: facilitator and business partner
- Negotiating objectives, understanding specific issues
- Co-construction of indicators and reporting
✔ EXPERIMENTATION | Case study: conducting a performance review
with a support function
✔ EVALUATE | Collective debriefing: sticking points and levers for cooperation
Why choose this course?
In addition to their direct role, management controllers need to know how to evolve within the company's global environment. Once they have mastered the control of margins and the operating balance sheet, in order to contribute fully to the steering of the business, the controller must know how to interact with the company's other functions. This training course extends the role of the management controller to these areas. Well aware of the various issues, the management controller will be all the more relevant in his contributions to the other functions, and will become the highly effective link with the Finance Department: a true Business Partner.
Teaching and assessment methods
Before: self-assessment quiz
During the session: alternating theoretical developments and illustrations drawn from real-life situations. Numerous case studies and interactive quizzes ensure that knowledge is acquired throughout the session.
Afterwards: the trainer is available by e-mail at the end of the course to answer any questions relating to the course.
General training | FinHarmony Conseil & Formation
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Price
1,860 EXCLUDING VAT
Testimonials
Management control training for support functions
Management control training for support functions
Management control training for support functions
Management control training for support functions
Jonathan C.
Company
Training