Controlling support functions training

Prerequisites

No prior knowledge required

Objectives

◗ Assess the issues handled by the main support functions.

◗ Implement performance management tools in the cross-functional areas under their responsibility.

◗ Take on a broader role to interact with other departments within the company as a true business partner.

Training program

◗ Understanding the challenges of managing support functions

– The strategic role of support functions in overall performance
– Specific objectives of HR, IT, legal, logistics, and other functions
– Challenges in measurement: internal services, lead times, quality, satisfaction
✔ UNDERSTAND | Illustration: Map showing the impact of support functions on the value chain
✔ EVALUATE | Quiz: In your opinion… How would you assess the performance of a non-revenue-generating function?

◗ Choosing the right performance indicators

– Types of indicators: volume, quality, cost, turnaround time, satisfaction
– Function-specific KPIs: HR, IT, legal, etc.
– Balancing resources and results: examples of dashboards
✔ UNDERSTAND | Overview: an overview of KPIs by support function
✔ APPLY | Case study: developing a dashboard for an HR or IT department
✔ EVALUATE | Quiz: In your opinion… Can you manage without qualitative indicators?

◗ Allocate costs appropriately

– Allocation methods: internal recharging, allocation keys, ABC
– Negotiating budgets with operational teams
– Budget monitoring and indirect cost management
✔ UNDERSTAND | Case study: Comparison between cost allocation and indirect allocation keys
✔ APPLY | Practical exercise: Build an allocation model for a legal or IT department
✔ EVALUATE | Quiz: In your opinion… Does standard cost allocation promote accountability?

◗ Strengthen management dialogue with support functions

– The Role of the Management Controller: Facilitator and Business Partner
– Negotiating Objectives, Understanding Specific Challenges
– Joint Development of Metrics and Reporting
✔ PRACTICE | Role-Play: Leading a Performance Review with a Support Function
✔ EVALUATE | Group Debriefing: Obstacles and Leverage Points for Cooperation

Why choose this course?

Beyond their direct role, management controllers must be able to navigate the company’s overall environment. Once they have mastered the monitoring of margins and the operating statement, in order to fully contribute to the management of the business, controllers must be able to interact with other departments within the company.

This training program enables management controllers to expand their role into these areas. With a thorough understanding of the various issues involved, management controllers will be able to make even more valuable contributions to other functions and will become a highly effective link to the Finance Department—a true business partner.

Teaching and assessment methods

Before the training: Submit your expectations via your online portal 15 days before the training begins and complete a self-assessment of your skills.

Teaching Methods: A variety of teaching methods to cater to different learning styles, encourage active participation, and reinforce learning through experimentation and practice.

Educational materials: presentation materials, reference materials (summary sheets, tables, etc.), and other resources available in your account.

During the training: theoretical concepts are alternated with examples drawn from real-life cases. Participants are given the opportunity to engage in role-playing exercises. Numerous practical exercises allow participants to demonstrate their mastery of the skills as the training progresses.

Training monitoring and evaluation: attendance sheet and certificate of completion. Immediate and post-training evaluations conducted using the LearnEval platform.

Price

1,860 EXCL.

Testimonials

Management control training for support functions