Do I need to bring my laptop?

For in-person training courses, it is generally not necessary to bring your computer.
If the use of a PC is recommended (Excel tools, practical case studies involving figures, etc.), this will be indicated on your invitation.

For virtual classes and e-learning, you must of course have a computer (or equivalent) and an internet connection.

What time do training courses start in the morning?

In-person training sessions generally start at 9:00 a.m.
You are invited to arrive around 8:45 a.m. for a welcome coffee (hot drinks, juice, pastries).

The exact times (in-person or remote) are always specified in the invitation.

What time do training courses finish in the evening?

Our in-person training sessions generally end around 5:30 p.m.
The exact schedule is provided in the invitation sent before the session.

Are there any breaks during the day?

Yes.
A typical day of finance training includes:

• a mid-morning break,

• a lunch break,

• a mid-afternoon break.

Hot and cold drinks are available. Free Wi-Fi is available so you can check your emails or connect remotely if necessary.

Is lunch included in the training day?

Yes, for in-person inter-company training courses, lunch is included in the training fee (unless otherwise stated on the course description or quote).

Is it possible to go out for lunch independently of the group?

Yes.
Having lunch together is recommended as it encourages interaction between participants and trainers, but it is never mandatory: you can choose to have lunch outside if you wish.

Is it possible to have a vegetarian or diet-friendly meal?

Yes.
You can always let us know about any dietary restrictions (vegetarian, no pork, allergies, etc.) so we can make sure the lunch venue is suitable.

If you have significant constraints, please indicate them when registering or on the invitation.

Is it possible to organize training on my company's premises?

Yes.
All our inter-company training courses in finance, accounting, consolidation, or IFRS can be organized as in-company training:

• at your premises,

• remote (virtual classroom),

• or in premises made available.

We can also develop customized training based on your needs and specific cases.

Are you disabled?

If you have a disability and would like to participate in one of our training courses, please contact us in advance.
We will work with you to explore possible accommodations (accessibility, pace, materials, distance learning format, etc.) or, if necessary, refer you to a specialized partner.

Is it possible to organize training in another language?

Yes, as part of an in-house training program or a customized course, it is possible to organize certain training courses in English or another language (depending on the topics covered and the availability of our trainers).
Talk to your training advisor.

Do you have access to first aid in the event of a health accident?

Yes.
Our premises are equipped with a defibrillator, and safety instructions are displayed.
In the event of a health problem, immediately notify the trainer or the team on site.

How do I register for a FinHarmony training course?

Registration is done via a signed form or order form. It becomes final upon receipt of this document by FinHarmony. A notification is sent before the start of the training.

When and how should I pay for training?

Payment is due upon registration, by bank transfer or check. Any training course that has already begun must be paid for in full. For e-learning courses, invoicing takes place on the day the access codes are sent.

Do the fees include materials and meals?

Prices include teaching materials. For in-person inter-company sessions, the price also includes breaks and lunches (unless otherwise stated).

Can training courses be funded by an OPCO?

Yes, subject to acceptance by your OPCO. The request for coverage must be made by your company and confirmed before the start of the training. In the event of refusal or non-payment by the OPCO, the invoice remains the responsibility of the customer.

Can an e-learning course be canceled or refunded?

No. Once access to the e-learning platform has been activated, no refunds are possible.

What happens if the e-learning platform is unavailable?

In the event of prolonged technical unavailability of the platform (more than 48 hours), FinHarmony will provide an equivalent extension of the access period.

Do you offer follow-up for e-learning courses?

Yes. We set up reminders and can provide progress tracking to the customer to encourage completion of the courses.

What happens if I have to cancel the course?

For inter-company training (face-to-face or virtual classroom):

• Cancellation more than 15 working days before the start date:
  → cancellation free of charge, and full refund of any sums paid.

• Cancellation between 15 and 8 business days prior:
  → 50% of the training fee will be charged.

• Cancellation less than 8 business days prior:
  → 100% of the training fee will be charged.

Participation may be postponed once, free of charge, if requested at least 15 business days prior to the scheduled date.

For in-house training (organized for your company):

• Cancellation more than 30 business days in advance: no charge.

• Cancellation between 15 and 30 business days: 30% of the amount will be charged.

• Cancellation less than 15 business days prior: 100% of the amount will be charged.

For e-learning (FinHarmony Digital online course):

• Once access has been activated, no refunds are possible, even in the event of unforeseen circumstances.

What happens if I have to interrupt my training?

For any training course that has already begun (in-person, virtual classroom, or e-learning), the registration fees remain payable in full, even if you have to interrupt the training before the end.

For e-learning courses, billing is due as soon as access is activated, even if the trainee does not complete the course or log in.

Can I be replaced if I'm unavailable?

Yes.
If you are unable to attend an inter-company training course, you can be replaced at no extra cost by a colleague from the same company, up until the day before the session, provided you notify us in writing (by email) and provide the contact details of the replacement.

What happens if FinHarmony postpones a session?

FinHarmony may change the dates or postpone a session (particularly in the event of insufficient numbers of participants, trainer unavailability, or force majeure). A new date will be proposed. If rescheduling is not possible, the costs incurred will be refunded. In exceptional circumstances, a face-to-face training course may be converted to a distance learning course.

Can I stay and work on your premises at the end of the day?

Yes, upon request to the trainer.
Subject to room availability, you can stay and work after the end of the session, generally until 6:00 PM.

Will I receive training materials?

Yes.
Each participant receives training materials (slides, appendices, practical cases, etc.) in paper or digital format, depending on the format chosen.

These materials are intended for your personal use; they remain the intellectual property of FinHarmony and may not be distributed or reproduced without our consent.

Do you provide answer keys for case studies?

Yes.
The practical exercises carried out during the session are accompanied by a description and a correction sheet, which are given to participants so that they can review the exercises after the training.

Can I stay in touch with the trainer after the session to answer questions?

Yes, within reasonable limits.
After the training, you can contact the trainer again, preferably by email, with questions directly related to the content of the training you have completed.

Do you issue a training certificate?

Yes.
A certificate of completion is systematically issued to trainees (face-to-face, virtual classroom, or tutored e-learning), specifying:

• the title of the training course,

• the completion dates,

• the duration.

For certification courses (e.g., Visa for IFRS), a certificate is issued subject to passing the required exams.

Do you offer trainees the opportunity to evaluate the training at the end of the session?

Yes.
At the end of the session, each participant is asked to complete an evaluation questionnaire (content, teaching methods, facilitation, materials, organization, etc.).
This feedback is part of our quality assurance process and enables us to continuously improve our finance training courses.

Can the trainee keep a copy of the evaluation form?

Yes.

• For paper-based assessments, simply ask the trainer, who can provide you with a copy.

• For online assessments, it is often possible to download or print the completed questionnaire.

Are your training courses eligible for continuing professional education?

Yes.
FinHarmony training courses are part of continuing professional development and may, where applicable, be funded by your company or an OPCO(joint commission for collective training), subject to acceptance of your application by the latter.

Are your training courses certified?

Some courses lead to certification or a FinHarmony certificate, for example:

• the "Visa for IFRS" course [FHIFRE] and [FHIFRC],

• the "Consolidation Visa" [FHCOVI],

• and other certification courses listed as such in our catalog.

The terms and conditions (examination, multiple-choice questions, grading, obtaining the certificate) are specified in the corresponding program descriptions.

Is your company registered as a training organization?

Yes.
FinHarmonyxGERESO is registered as a training organization in accordance with current French regulations.
The legal notices and information relating to this declaration are included in our quotes and training agreements.

Is your training organization Qualiopi certified?

Yes. FinHarmony is Qualiopi certified for its training activities.
This quality certification, issued by an independent body, attests to the compliance of our processes (design, facilitation, evaluation of training courses, provision of information to participants, consideration of feedback, etc.).

In practical terms, this means that your FinHarmony training courses are eligible for funding by professional training funding bodies (OPCO, etc.), subject to acceptance of your application by your funding organization.

How do you use personal data (GDPR)?

The data is used for administrative management of training courses, quality monitoring and, where applicable, prospecting activities. In accordance with the GDPR, you have certain rights (access, rectification, opposition, deletion). The data is kept for 3 years after the last contact.

Can your materials (slides, cases, videos) be shared internally?

No, unless agreed in writing. The materials and content are protected and remain the exclusive property of FinHarmony. They are provided for the participant's personal use and may not be reproduced or distributed.

Can you list our company as a customer reference?

Unless otherwise specified in writing, FinHarmony may cite your company name and the nature of the training courses taken in its commercial documents.

In the event of a dispute, which law applies?

The Terms and Conditions are governed by French law. Any dispute shall fall under the jurisdiction of the Paris Commercial Court, unless otherwise provided by law.